The agent who stopped losing leads to slow replies
How a Ray White sales agent added a Kelpie robot to catch every buyer enquiry, day or night, and turned faster follow-up into more listings.
Challenge
The problem was not leads, it was speed. Buyer enquiries poured in from the portals at all hours, and the ones that waited until the agent was out of an open home or asleep went cold, often to whoever replied first. Evenings disappeared into copy-pasting the same answers about price guides, inspection times, and property details. The follow-ups that actually win listings kept slipping because there was never time.
Solution
Kelpie deployed a dedicated AI robot running on the agent's own private server, sitting in their pocket on Telegram. New enquiry lands? The robot drafts an instant, on-brand reply, pulls the right property details, offers inspection times, and waits for the agent's tap to send. It qualifies buyers, flags the hot ones, and every morning hands the agent a triaged list of who to call first.
Robot handles
- Instant first replies to portal enquiries
- Inspection bookings
- Buyer qualification
- Daily call-first summaries
- Automatic follow-up nudges
Results
- No more leads lost to a slow reply
- ~10 hours a week back, mostly evenings
- Roughly a third more inspection bookings from the same lead flow
- Zero dropped follow-ups
“It replies before I've even seen the enquiry, so I'm never the agent who got back to them last. I walk into Monday knowing exactly who to call, it's like having an assistant who works the whole time I'm asleep.”
Residential sales agent, Ray White office
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